Refund Policy
Last updated: April 2026
Our Happiness Pledge
At ErrandOwl, your satisfaction is our priority. If you're not happy with a completed task, we'll work with you to make it right.
When You Can Request a Refund
- Task was not completed as described
- Tasker did not show up at the scheduled time
- Quality of work was significantly below standard
- Overcharging beyond the agreed estimate
Refund Process
Submit a refund request within 48 hours of task completion through your dashboard or by emailing support@errandowl.com.pk. We will review your case within 2 business days and process approved refunds within 5-7 business days.
Cancellation Fees
Free cancellation up to 2 hours before the scheduled time. Late cancellations: up to 25% of booking value. No-shows by clients: full charge may apply.