Refund Policy

Our Happiness Pledge

At ErrandOwl, your satisfaction is our priority. If you're not happy with a completed task, we'll work with you to make it right.

When You Can Request a Refund

• Task was not completed as described
• Tasker did not show up at the scheduled time
• Quality of work was significantly below standard
• Overcharging beyond the agreed estimate

Refund Process

Submit a refund request within 48 hours of task completion through your dashboard or by emailing support@errandowl.com.pk. We will review your case within 2 business days. Approved refunds for payments made via Rapid Gateway will be credited back to the original payment method within 5-10 business days.

Cancellation Fees

Free cancellation up to 2 hours before the scheduled time. Late cancellations: up to 25% of booking value. No-shows by clients: full charge may apply.